FAQ
Can customers check their repair status online?
Section titled “Can customers check their repair status online?”Yes. The customer portal has a status lookup page at yourstore.com/apps/repairs/status. Customers enter their ticket number and email to see their repair’s current status, timeline, estimated date, and outbound tracking info.
Does the portal match my store’s theme?
Section titled “Does the portal match my store’s theme?”Yes. Both portal pages (status lookup and online submission) render inside your Shopify theme via App Proxy. Your header, footer, and styling are all applied automatically.
Can customers submit repair requests online?
Section titled “Can customers submit repair requests online?”Yes, with the Pro plan. Enable online submission in Settings and customers can submit repairs at yourstore.com/apps/repairs/submit. Submitted tickets start at the Pending Review status for your review.
What happens to my data if I uninstall the app?
Section titled “What happens to my data if I uninstall the app?”All data is deleted immediately. This includes tickets, customer records, photos, settings, and email templates. This cannot be undone.
How many languages are supported?
Section titled “How many languages are supported?”Eight: English, Spanish, French, German, Portuguese, Japanese, Korean, and Chinese. The app language is set per-shop in Settings. Currency formatting syncs automatically from your Shopify store settings.
Can I customize the status workflow?
Section titled “Can I customize the status workflow?”Yes, fully. Add, edit, reorder, and delete statuses in Settings > Status Workflow. Set which statuses are final (auto-close tickets), which is the default for admin-created tickets, and which is the default for online submissions.
Is customer data shared with third parties?
Section titled “Is customer data shared with third parties?”Customer data is only shared with two services:
- Resend — for sending status notification emails.
- Fly.io — the hosting provider where the app runs.
No data is sold or shared for marketing purposes.
Can I import existing tickets from another system?
Section titled “Can I import existing tickets from another system?”Not currently. Tickets must be created manually through the admin or the online submission portal.
Does RepairTracker work on Shopify mobile?
Section titled “Does RepairTracker work on Shopify mobile?”Yes. The app is embedded in the Shopify admin and works in the Shopify mobile app. The interface adapts to smaller screens.
How are ticket numbers generated?
Section titled “How are ticket numbers generated?”Ticket numbers use a configurable prefix (default: REP) followed by a 5-digit counter. For example: REP-00001, REP-00002. The prefix can be changed in Settings. The counter increments automatically and is unique per shop.
Can I have multiple technicians on one ticket?
Section titled “Can I have multiple technicians on one ticket?”No. Each ticket has one assigned technician at a time. You can reassign tickets as they move through different stages of repair.
What file types can I upload as photos?
Section titled “What file types can I upload as photos?”Standard image formats: JPEG, PNG, and WebP. Photos are stored via Shopify’s Files API and count toward your Shopify file storage.