Status Workflow
Default statuses
Section titled “Default statuses”RepairTracker ships with statuses that cover a typical repair workflow:
| Status | Color | Role |
|---|---|---|
| Pending Review | Gray | Online default |
| Received | Blue | Admin default |
| Diagnosing | Yellow | — |
| In Progress | Purple | — |
| Ready for Pickup | Green | — |
| Completed | Dark green | Final |
| Cancelled | Red | Final |
You can use these as-is or customize them to match your process.
Online default vs Admin default
Section titled “Online default vs Admin default”- Online default — the starting status for tickets submitted through the customer portal. Typically “Pending Review” since you haven’t seen the item yet.
- Admin default — the starting status for tickets created by staff in the Shopify admin. Typically “Received” since the item is already in hand.
Exactly one status must be set as the online default and one as the admin default. They can be the same status if your workflow doesn’t distinguish between the two.
Final statuses
Section titled “Final statuses”A final status means the repair is done. When a ticket moves to a final status:
- The closed date is set automatically.
- The ticket is archived (hidden from the active ticket list).
If you move a ticket back out of a final status, the closed date is cleared and the ticket reappears in the active list.
Completed and Cancelled are final by default. You can mark any status as final.
Managing statuses
Section titled “Managing statuses”Go to Settings > Status Workflow to manage your statuses.
Add a status
Section titled “Add a status”Click Add status, enter a name, pick a color, and choose whether it’s a final status. The new status is added to the end of the list.
Edit a status
Section titled “Edit a status”Click a status to edit its name, color, or final flag. Changing a status name updates it everywhere — existing tickets, history, and templates.
Reorder statuses
Section titled “Reorder statuses”Drag and drop statuses to change their order. The order determines how statuses appear in dropdowns and on the ticket detail page timeline.
Delete a status
Section titled “Delete a status”You can delete a status as long as no tickets are currently using it. Reassign any tickets to a different status first.
Color coding
Section titled “Color coding”Each status has a color that appears as a badge throughout the app — on ticket lists, detail pages, and the dashboard. Pick colors that make it easy to scan ticket status at a glance.